Instagram Automation Engine
● 4 Rules ActiveComment-to-DM, AI bots, lead capture, and instant WhatsApp follow-up
"Comment → DM" Automation Funnel
Converts post engagement into instant private conversations, CRM leads, and automated WhatsApp follow-ups in seconds.
Instagram Comment
User comments: "PRICE"
Keyword Detected
Matches rule: "PRICE"
Public Reply
"Sent you the details 👋"
Private DM
Price card + direct link
Lead Created
Synced into CGS CRM
WhatsApp Follow-up
Cloud API confirmation
+24.8% this week
from DM & Comments
99.4% delivery rate
instant auto-reply
Your Active Automations
Configure keyword triggers, replies, conditions, and lead routing
| Automation Name & Trigger | Actions Configured | Executions | Leads | Status | Toggle / Edit |
|---|---|---|---|---|---|
Comment "PRICE" → Public Reply + Private DM Trigger: Comment on any post contains: "PRICE", "COST", "PRICING" | Public reply: "Sent you the full pricing details in DM! 👋" Private DM: "Hi! Here is our Enterprise pricing deck..." +2 more actions | 1,420 99.4% success | 384 leads | ACTIVE | |
New DM Welcome & Menu Trigger: First incoming direct message | Send welcome greeting Show interactive quick reply buttons +1 more actions | 2,890 100% success | 512 leads | ACTIVE | |
Instagram Lead → WhatsApp Instant Handoff Trigger: Customer shares phone number in DM | Send WhatsApp template confirmation via Cloud API Notify sales team on Slack +1 more actions | 840 98.8% success | 840 leads | ACTIVE | |
Spam Comment Auto-Moderator Trigger: Comment contains: "crypto", "dm me", "telegram", "earn $" | Hide comment immediately Log to moderation audit queue | 412 100% success | — | ACTIVE | |
No-Reply 30m Nudge Follow-up Trigger: Product brochure sent + No reply after 30 minutes | Send gentle follow-up: "Did you have any questions about the features?" Assign agent task if no reply in 24h | 310 96.2% success | 45 leads | PAUSED |
Pre-Built Automation Templates (18 Available)
Deploy industry-standard Instagram automations in 1-click
Comment → DM
Auto-reply publicly + send private DM with product details when keyword detected
Keyword → DM
Instant automated DM answer when incoming DM matches target phrases
Comment → Lead
Capture lead contact from comment intent and assign sales rep in CRM
DM → Lead
Extract phone/email during DM conversation and auto-create CRM contact
Price Enquiry Bot
Send tiered pricing cards, PDF brochures, and discounts directly in chat
Product Enquiry Bot
Interactive product catalog picker with live inventory & purchase links
FAQ Bot
24/7 answers to shipping, location, business hours, and returns
Welcome DM
Warm automated greeting sent to first-time message senders & new followers
Sales Follow-up
Smart nudge sent 30 mins after pricing inquiry if customer hasn't responded
No-Reply Follow-up
Final friendly check-in after 24 hours with exclusive limited-time perk
Comment Moderation
Instantly hide spam, profanity, competitor links, and offensive comments
AI DM Agent
LLM-powered conversational agent that replies naturally and answers questions
AI Lead Qualification
AI scores buying intent (Hot/Warm/Cold) and suggests best next action
Instagram → WhatsApp Handoff
Seamlessly transition high-value conversations to official Meta WhatsApp API
Instagram → CRM
Real-time two-way synchronization of Instagram profile details to CRM contacts
Instagram Ad → Lead → WhatsApp
Click-to-Instagram ad triggers instant DM qualification + WhatsApp dispatch
New Lead → Sales Agent Assignment
Round-robin routing of Instagram prospects to online sales representatives
Customer → Product Recommendation
Personalized product suggestions based on customer preferences & history